Smart Wood Fired Hot Tub Mobile Control

The Smart Wood Fired Hot Tub offers advanced heating technology for convenient remote control and water temperature monitoring via any mobile device. With its traditional appearance and additional manual control door, you can easily enjoy a wood fired hot tub experience. Download the app for full utilization. Trusted pellet suppliers available.

Direct Manufacturer-to-Customer Delivery Ensures Quality Your wood-fired hot tub is delivered straight from the manufacturer’s site to the specified delivery address, bypassing distribution centers to minimise the risk of damage.

On the day of delivery, please arrange for 3-4 individuals to assist the driver in offloading your hot tub and relocating it to the desired location. If you are unable to arrange for assistance, you have the option to book our professional assembly service in advance for £300. Our team will arrive on the delivery day and expertly set up your hot tub in your preferred location.

The estimated production and delivery timeline for our hot tubs is approximately 2-3 weeks following payment confirmation. Please note that for hot tubs equipped with a pellet stove, the delivery time may be extended by an additional 2 weeks.

Curbside delivery is included in the total purchase cost, ensuring your hot tub arrives fully assembled with minimal effort required on your part. The straightforward assembly process entails attaching the pre-assembled chimney to the stove pipe and fastening it with the two provided screws. For models equipped with an external heater, effortlessly connect the heater to the hot tub using the two included hoses.

In the event that you observe any transport damage upon delivery, notice manufacturing defects, or discover that the product’s features do not match the description, you are entitled to request that we rectify the issues at no additional cost within a reasonable timeframe. Alternatively, we may offer a reasonable price reduction or replace the product with a comparable or similar item. Please note that this does not apply to minor defects or issues resulting from the buyer’s actions.

Returns

Given the bespoke characteristics of these items, the window for return processing is limited. We suggest thoughtful consideration before finalising your order.

Our expert support team can clarify your project, offer insights, speak with the manufacturer for product specifications to prevent returns.

You can speak with our expert, dedicated support team, by clicking on live chat in the bottom right hand corner or by emailing us at support@royalhomeliving.uk

The right to withdraw from the purchase contract does not apply if the goods were produced for you by special order, i. H. the goods deviate from the standard offered on the Internet. The goods must not have been used, damaged, or significantly changed in their appearance. The buyer needs to pay the cost of returning the goods.

If the goods are returned due to poor quality or defects, we undertake to reimburse you for the return costs incurred.

To cancel or amend your order, you must do so within 48 hours from the order date.

Warranty

We are so confident in the quality of our manufactured products, we are offering the following:

– 2 years warranty on the structure (option to upgrade to 5 or 7-year warranty)

– 2 years warranty on the pumps/ plumbing and components

– 2 years warranty on the basic and optional spa components

– 2 years warranty on the shell surface of the spa

– 2 years warranty on the cabinet

– 2 years warranty on the lights

– 1-year warranty on the cover